Dentist Accepting Cigna
Grand Rapids, MI
We bill Cigna directly on behalf of our patients and treat many Cigna members every week. We’ll verify your benefits before you come in so there are no billing surprises.
Book an AppointmentA Welcoming Home for Cigna Patients in Grand Rapids
Eastgate Family Dental sees many patients with Cigna Dental coverage. Whether your plan came through your employer, a marketplace policy, or a spouse’s benefits, you’re welcome here.
We’re not currently in-network with Cigna, but we accept the plan, file every claim directly with Cigna on your behalf, and have years of experience working with their billing process. Most patients find their out-of-pocket cost is comparable to what they’d pay at an in-network office, especially after Cigna’s reimbursement is applied.
What that means for you in practice: you don’t pay more upfront just because we’re out-of-network. We submit the claim, Cigna pays their portion directly to our office, and you cover only the remaining patient responsibility. We’ll walk you through your specific benefits before you ever sit in the chair.
Comprehensive Dental Care for Cigna Members
Preventive Care
Cleanings, exams, fluoride, and x-rays. Cigna Dental PPO plans typically cover preventive care at 100% with no deductible.
Learn More →Fillings & Basic Restorative
Tooth-colored fillings and other basic restorative work. Most Cigna PPO plans put this under their basic services tier.
Learn More →Crowns & Bridges
Crowns, bridges, and other major restorative procedures. We provide a written pre-treatment estimate so you know what Cigna will pay before scheduling.
Learn More →Root Canals
Root canal therapy to save a damaged tooth. Most Cigna plans cover endodontic treatment under basic or major services.
Learn More →Pediatric Dentistry
Cleanings, exams, sealants, and orthodontic evaluations for kids. Most family Cigna plans include children’s preventive care.
Learn More →Emergency & Urgent Care
Toothaches, broken teeth, and dental emergencies — same-day visits when we can. We bill Cigna for emergency care just like a routine visit.
Learn More →Why Cigna Patients Choose Eastgate
We Bill Cigna Directly
We submit your claim to Cigna on the day of your visit. Cigna pays their portion directly to our office, so you don’t front the full cost or chase a reimbursement check.
Many of Our Patients Have Cigna
Cigna is one of the more common plans we work with. Our front office knows the claim format, the typical reimbursement schedules, and the questions to ask when verifying your benefits.
Transparent Pricing Up Front
For any major treatment, we provide a written pre-treatment estimate based on your specific Cigna benefits. No surprises after the fact.
Family Practice for Every Generation
From a child’s first cleaning to a grandparent’s denture adjustment, we treat the whole family. Block scheduling lets you bring everyone in together.
How Cigna Billing Works at Our Office
Even though we’re out-of-network with Cigna, billing is straightforward and we handle the work for you:
- We verify your benefits before your visit. Call ahead with your Cigna member ID and we’ll confirm what’s covered, your remaining annual maximum, deductible, and out-of-network reimbursement levels.
- We collect only your estimated patient portion at the visit. You don’t pay the full fee upfront and wait for Cigna to reimburse you.
- We file the claim with Cigna directly. Cigna sends payment to our office, not to you.
- If there’s a small remaining balance, we send a statement. Most patients find the difference small relative to the comfort of staying with the dentist they trust.
- We follow up on any holds or denials. If Cigna requests additional information, our front office handles the back-and-forth so you don’t have to.
Want a real number before scheduling? Call us at (616) 245-9830 with your Cigna member ID and we’ll provide a written estimate of your out-of-pocket cost.
Our Grand Rapids Office
2003 Burton St SE
Grand Rapids, MI 49506
(616) 245-9830
Free parking on site. Easy to reach from East Grand Rapids, Forest Hills, Cascade, Ada, Kentwood, and Wyoming. Office hours include evenings on Tuesdays and Thursdays and alternating Saturday mornings.
Cigna Patient FAQs
Are you in-network with Cigna?
We’re not currently in-network with Cigna, but we do accept the plan and bill Cigna directly on your behalf. We treat many patients with Cigna coverage every week, and most patients find their out-of-pocket cost is comparable to what they’d pay at an in-network office once Cigna’s reimbursement is applied. We’ll verify your specific benefits before your visit so you know what to expect.
Will I pay more out of pocket because you’re out-of-network?
Sometimes a small difference, sometimes not at all. It depends on your specific Cigna plan’s out-of-network reimbursement levels and our office fee for the procedure. For preventive visits, most patients pay nothing. For other procedures, we provide a written pre-treatment estimate so you can compare. Many of our Cigna patients have decided the difference is worth staying with the dentist they trust.
Do I have to pay the full fee upfront and wait for Cigna to reimburse me?
No. We file the claim directly with Cigna and they pay our office, not you. At the visit, you only pay your estimated patient portion. If Cigna’s payment differs slightly from our estimate, we’ll send a small statement or refund afterward.
Can you check my Cigna benefits before I come in?
Yes, and we recommend it. Call us at (616) 245-9830 with your Cigna member ID number (it’s on your card or in the myCigna app). We’ll contact Cigna directly, confirm your coverage, and walk you through what to expect at your first visit.
Can I get a treatment estimate before I schedule?
Absolutely. For any major procedure (crowns, root canals, implants, periodontal work), we provide a written pre-treatment estimate showing the procedure cost, what Cigna is expected to pay, and your portion. You’ll see real numbers before you commit to scheduling.
What types of Cigna dental plans do you work with?
We work with most Cigna Dental PPO plans, including those offered through employer benefits, marketplace policies, and individual coverage. If you have a Cigna DHMO (managed care) plan, those typically require you to use a specific network dentist, so call us first and we’ll let you know whether your plan can be billed at our office.
What if my insurance changes or I lose coverage?
If you lose your insurance coverage, you’re still welcome here. We offer the Eastgate Membership Plan, an in-house alternative to insurance with one flat annual fee that includes your preventive care plus 10% off most additional treatment. No deductibles, no waiting periods, no claim forms. Learn more about the Eastgate Membership Plan →
If your insurance simply changes to a different carrier, we also bill most major dental insurance plans directly, so you can keep coming to us. See our full list of accepted plans.
Use Your Cigna Benefits at Eastgate
We accept Cigna, file every claim, and treat many Cigna patients in Grand Rapids. Call us and we’ll verify your benefits before your first visit.